Refund & Return Policy
We want you to be confident in every order placed with Verrara Labs. This policy explains when a refund or return is available, the timeframe to request one, and how to reach us.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery at Verraralabs@verraralabs.com with your order number and a photo of the item. We will issue a full refund or free replacement, your choice, at no cost to you.
2. Unopened, Unused Products
Unopened products in their original, sealed packaging may be returned for a refund within 14 days of delivery. Because our products are laboratory research reagents that must remain sealed to guarantee integrity for research use, we cannot accept returns of opened, used, or tampered packaging for reasons of quality and safety.
3. How to Request a Refund or Return
- Email Verraralabs@verraralabs.com with your order number and the reason for your request.
- We will respond within 2 business days with return instructions, if applicable.
- Once we receive and inspect the returned item (if a physical return is required), we will notify you of the approval or rejection of your refund.
4. Refund Timing
Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank, it may take additional time for the refund to appear on your statement.
5. Order Cancellations
Orders may be cancelled for a full refund any time before they ship. Contact us as soon as possible if you need to cancel.
6. Contact Us
Questions about a refund or return can be sent to Verraralabs@verraralabs.com or (480) 744-9735.