Shipping & Handling

This page explains how orders are processed, packaged, and shipped, and how to handle shipping-related issues. For refund eligibility and timing, see our Refund & Return Policy.

1. Research-Use Handling

All orders are packaged and shipped as laboratory research reagents. Products are sealed and labeled for laboratory research use only — not for human or animal consumption. By placing an order, you confirm you are a qualified purchaser acquiring these products solely for in-vitro laboratory research, and that you will store and handle them in accordance with standard research-chemical safety practices.

2. Processing Time

Orders are typically processed and shipped within 1–3 business days of purchase. You will receive a confirmation email once your order ships, along with tracking information where available.

3. Shipping Rates & Delivery

Shipping costs and estimated delivery windows are calculated and displayed at checkout before you complete your order. Delivery times vary by destination and carrier and are estimates, not guarantees.

4. Lost or Damaged in Transit

If your package is lost or arrives damaged, contact us at Verraralabs@verraralabs.com within 14 days of the expected delivery date. We will work with the carrier to locate your package or issue a replacement or refund in accordance with our Refund & Return Policy.

5. Returns for Shipping-Related Issues

If a shipment arrives incorrect, damaged, or defective, follow the return process described in our Refund & Return Policy. Because our products must remain sealed to guarantee research-grade integrity, we cannot accept returns of opened or used packaging.

6. Contact Us

Questions about your shipment can be sent to Verraralabs@verraralabs.com or (480) 744-9735.